SHIPPING

 

Our shipping offices are open from 9am to 5pm EST Monday through Friday. Our shipping office is closed on all U.S. government-observed holidays.
We have three shipping options available to meet your time and budget needs.

We strive to fulfill your order correctly and quickly. In order to maintain the best service, we have set guidelines in our order processing. To thoroughly process your order we need several key elements from you. All must be valid and are listed as follows: first name, last name, email address, phone number, billing address, and a delivery address if different from the billing address.

We ship via USPS, so a valid postal address is required for all orders. We cannot Ship to PO Boxes using USPS. FedEx® may be used for special orders, but additional fees may be required.

You have 30 days after ordering to contact us if you have not received your product. If we have confirmation your package was delivered we are no longer responsible for your product.

FedEx® will make three attempts to deliver your order before the package is returned to the company; USPS will make one attempt.

Customers are issued a refund if their package is returned (less shipping).

If you entered the wrong address on our order form and we are forced to reship your package, there will be an additional shipping and handling charge equal to your original order.

INTERNATIONAL SHIPPING

eGlobal Natural Health is proud to offer international shipping to almost any country in the world! Taxes and duties for International orders are not included in the shipping charge. Customers are responsible for any additional Customs fees.

Customs policies vary widely from country to country; you should contact your local customs office for further information. At times, custom policies may also delay the delivery of your package.

All customs fees and duties are the responsibility of the customer. You may be subject to import duties and taxes, which are levied once the package reaches your country. eGlobal Natural Health has no control over customs duties or import fees, and cannot predict their cost.

Do not order items that are illegal to import into your country. Laws vary from country to country, and it is your responsibility to check with your Customs office to see if your country permits the importation of our products. We do not encounter problems with Customs when shipping to most countries.

If the package is seized by Customs for any reason and is returned to us, we will issue you a prompt refund, less shipping costs and any Customs fees charged to E Global Communications by your country.

If the package is not returned to us, we cannot issue you a refund. Most orders are held by Customs for the purpose of charging import duties and Customs fees. Please contact the Customs Office in your country about duties and fees before ordering, as we are not responsible for these charges.

If your package is delivered to you and USPS or FedEx® has paid the Customs fees on your behalf, to ensure prompt delivery of your order, you will be responsible to pay the custom fees to USPS or FedEx®.

All of our products sold internationally are meant for personal use.

AUTO-SHIP GENERAL

We have designed the Auto-Ship Refill Program to make it easy to stay compliant with your nutritional support and vitamin supplementation needs.

AUTO-SHIP PROCESS

AUTO-SHIP FEES AND PAYMENTS

AUTO-SHIP CANCELLATION AND PROGRAM FEEDBACK

RETURN POLICY
To exchange or return an item purchased from our website, please email support@eglobalnaturalhealth.com or call
800-507 0448 between the hours of 9:00 am and 5:00 pm EST to get a return authorization number. Customer is responsible for paying own shipping costs.

EXCHANGE AND RETURN PERIOD
Exchange or return your item anytime from the original purchase date within 90 days from the date of receipt.

NON-RETURNABLE ITEMS
Some items cannot be returned, including: • Automatic Reorder products• Free or no-charge products• Items that are damaged or abused after receipt.

RESTOCKING FEE
There may be a $10.00 restocking fee for any item returned that was not an error on the part of eGlobal Natural Health.

PROMOTIONAL ITEMS AND BUNDLES
As a benefit to our customers, eGlobal Natural Health occasionally offers promotional items and savings with a purchase or enhanced savings on a bundle of items when they are purchased together. Any promotional item is NOT eligible for return. Any item in a discounted bundle will be ‘credited’ at the discounted rate.